We all talk a lot about customer service; we know it is the most important element of creating a successful, thriving business. Your reputation is based on your service quality, yet often times we are just paying lip service. Knowing it and actually doing something to improve it are two different things. You know keeping current customers is cheaper than recruiting new customers.

• Do you know that word of mouth is the best way to build your business?
• That people form a first impression within seven seconds?
• That your customers don’t care what you know, until they know you care?
• That customers are willing to drive further and pay more for better customer service?

But, where to start? We will help you!

Two dates available:  March 27 and March 28 from 9 AM to 4 PM

Register at:  https://training.humboldt.edu/content/hsu-customer-service-academy-happy-people-win