Open until filled. Application Screening Begins: January 14, 2015

Applications and nominations are being sought for a three-year (Spring 2015 through Summer 2018) appointment of a University Ombudsperson. The vacant position is one of two ombudsperson positions on this campus. It includes 4 WTU's of release time each semester, and it is restricted to a current tenured member of the university faculty. The applicant should not be a member of any university personnel committee. Some summer work is expected.

Essential Job Functions:

 Under the General Supervision of the President: Provides confidential, informal mediation and conflict resolution services, to the extent permitted by applicable law, to students, faculty and staff, with a primary focus on student concerns. Addresses only issues that do not involve matters within the scope of bargaining. The Ombudsperson will provide an annual confidential written report to the President and a verbal report to the University Executive Committee.

 Information Resource: Serves as an information and communication resource to the campus community in order to resolve conflicts. Obtains information, identifies and explains issues, and explores options, alternatives, and outcomes. Communicates to the campus the role of the Ombudsperson. Assesses the merit of requests and complaints; assists in the expeditious settlement of problems by establishing procedures toward resolution; and if necessary, redirects the individual to the appropriate body or officer of the University. Maintains appropriate confidential records and information of all contacts and notes related to complaint resolution efforts to ensure follow up on concerns received.

 Mediation/Conflict Resolution: Using conflict resolution skills, provides a venue for informally solving problems or concerns and makes recommendations for corrective or preventive action.

 Cross-Campus Interactions: Brings issues to the attention of those with the authority to address such concerns. Works in collaboration with leaders across campus in regard to climate and civility issues; works collaboratively with campus groups.

 Trend Identification: Advises the President and other administrators of significant issues, and makes recommendations for change, as appropriate. Participates in activities, committees, and professional organizations to provide familiarity and understanding of procedures and policies of the University.

Knowledge and Abilities:

 Ability to interact and communicate effectively with individuals of varying viewpoints. Knowledge of mediation and conflict resolution methods. Ability to solve problems, evaluate complex issues, and deal sensitively with concerns. Ability to maintain neutrality and confidentiality to the extent permitted by applicable law and maintain the trust and confidence of the administration and clients while acting independently. Ability to communicate effectively, both orally and in writing. Knowledge of administrative policies, statutes, regulations, and procedures governing colleges and universities.

Minimum Qualifications and Experience:

 Tenured faculty member with additional experience that demonstrates the requisite skills and abilities.

Desirable Qualifications:

 Knowledge of legal issues in higher education. Demonstrated interpersonal and facilitation skills. Experience working with diverse groups and individuals. Demonstrated technical literacy. Willingness to complete training in dispute resolution techniques. Bilingual Spanish is a plus.

Application Procedures:

 A letter of interest and current curriculum vita must be received in the Office of the President by 5 PM, WEDNESDAY, January 14, TO BE GUARANTEED A REVIEW. (Please send to the attention of Denice Helwig.) Applications received after the application screening date will be reviewed at the discretion of the University President.